Are You Really Listening to Me?

Yes, true listening is a powerful tool for influencing and communicating in difficult situations. We all listen a lot of the time, we think.  But is it true listening? Are you really listening to me?  With a little… Read More

How to Love People With Complaints

Do you love handling complaints? Someone is upset with you, your behaviour, your work, your actions, with your proposal.  Something.  Or they are unhappy with the people you work for or with or some process or element.  They… Read More

Dealing with An Angry Person

Do you know how to deal with an angry person? Do you know how to cope when Someone starts yelling or expressing serious unhappiness with you as their focus? It is not nice. It makes us feel unsafe… Read More

Managing Conflict in Meetings

A couple of work colleagues do not get on and in every meeting it shows.  No one enjoys it and it isn’t particularly constructive.  Conflict in meetings is common. Knowing how to contribute to a tense meeting is… Read More

Hear me…please

The most important gift you can give another person is your whole attention. Active listening has a number of components but the most important is to Be Present.  It requires commitment and practice. When you are really giving… Read More