Are You Really Listening to Me?

Yes, true listening is a powerful tool for influencing and communicating in difficult situations. We all listen a lot of the time, we think.  But is it true listening? Are you really listening to me?  With a little… Read More

Dealing with An Angry Person

Do you know how to deal with an angry person? Do you know how to cope when Someone starts yelling or expressing serious unhappiness with you as their focus? It is not nice. It makes us feel unsafe… Read More

A Secret to Influence

Do you want to know the secret to making sales?  Build rapport and solve problems? Influence an outcome? The secret is to ask questions. Questions are research. They gather valuable information about a customer, their priorities, preferences, needs… Read More

Hear me…please

The most important gift you can give another person is your whole attention. Active listening has a number of components but the most important is to Be Present.  It requires commitment and practice. When you are really giving… Read More