The secrets for connection, for resolving conflict, for empowering your self and Others are found in attentive, open minded, open hearted listening.  If you start to listen well, you will change your life and the lives of others…. Read More

Conflict happens. It happens every day for every one but it doesn’t always become a problem. We have ways of managing it. The problems with conflict happen when we don’t manage it. The pain comes when “we” avoid… Read More

Do you know how to deal with an angry person? Do you know how to cope when Someone starts yelling or expressing serious unhappiness with you as their focus? It is not nice. It makes us feel unsafe… Read More

Managing Conflict in Meetings

A couple of work colleagues do not get on and in every meeting it shows.  No one enjoys it and it isn’t particularly constructive.  Conflict in meetings is common. Knowing how to contribute to a tense meeting is… Read More

If you want to have control over something, you need to name it. Naming effectively empowers the namer.  It is an important principle in facilitating.  It is an important principle in protest. It is an important principle in self-awareness…. Read More

A Secret to Influence

Do you want to know the secret to making sales?  Build rapport and solve problems? Influence an outcome? The secret is to ask questions. Questions are research. They gather valuable information about a customer, their priorities, preferences, needs… Read More

Hear me…please

The most important gift you can give another person is your whole attention. Active listening has a number of components but the most important is to Be Present.  It requires commitment and practice. When you are really giving… Read More